Support centre
Support
NAWAH OFFICE
How to reach us
- Email: info@nawah.io
- Phone / WhatsApp: +964 774 944 3694
- Hours: Sunday – Thursday, 09:00 – 17:00 Baghdad time (UTC+3)
- Address: Hilla Nader 1, near the medical center — Babil, Iraq
Response times
| Request type | First response | Resolution |
|---|---|---|
| Outage — service down | Within 4 business hours | Worked continuously until service is restored |
| Bug — service usable | 1 business day | Within 5 business days |
| Question or feature request | 2 business days | Answered with a clear timeline |
| Data deletion request | 3 business days | Within 30 days |
Reporting a problem
The more precise the report, the faster the fix. Please include:
- The shop or page connected to the account.
- What you were doing when it happened, and what you expected instead.
- Roughly when it happened, in Baghdad time.
- A screenshot of any error, plus your device and browser or OS.
Frequently asked
Does the bot send replies without my knowledge?
No. A newly connected shop starts in review mode: replies are drafted and shown to you, and nothing is sent until you switch automatic sending on yourself. You can turn it off at any moment.
What happens when the bot does not know the answer?
It does not guess. It escalates the conversation to you and flags it as needing a human, because a wrong answer to a customer is worse than a late one.
Do you read my shop's conversations?
Nobody here has routine access to conversation content. Access happens only for a fault you report, and it is logged. Details in our Privacy Policy.
How do I disconnect my page?
In your Facebook page settings, remove the Nawah app from connected apps. Processing stops immediately and stored data is deleted within 30 days.
I want my data deleted.
Follow the steps in Data deletion requests, or email us directly at info@nawah.io.